Emma joined Caytons in 2012 as a senior claims administrator. Prior to joining, she spent five years working for a claims management company that specialised in handling professional negligence claims, predominantly against surveyors, architects, engineers, financial advisers and insurance brokers. Emma also has experience in reporting to insurer clients, advising them on payments and reserves.

Emma became the office manager in March 2014. Her additional duties include general administrative tasks, running payroll, invoicing clients, assisting in the induction process for new employees, delegating work to staff and managing their workload and output, organising the office layout and maintaining the condition of the office.